Return Policy

  • Return of Goods: Returned products may be accepted if authorized with a return authorization number only.
  • Defective Items: Defective items may only be exchanged for replacement
  • Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 
  • Descriptions: We attempt to be as accurate as possible.  We do not warrant ANY product descriptions that we distribute listed on this site is accurate, complete, reliable, current, or error-free.  If a product specifically offered by DC TRADE TOOLS.  is not as described, your sole remedy is to return it in unused condition.
  • 30 Day Return Policy: We will gladly accept any return within 30 days (a restocking fee of 30% for order total or items totaling costs over $250). Provided the item is in new condition (See exceptions below), we will only issue a refund or send a replacement as needed once the item has been received in our warehouse.
  • Exceptions to our Return Policy:
    • All products must be returned in their original packaging along with all accessories, parts, and instruction manuals that have been shipped in the original order.
    • Shipping and handling costs are non-refundable.
    • NOTE TO CUSTOMER: Products that are received by our warehouse and do not meet our return policy terms, will not be issued a refund or have a new product shipped out to you.  Such a return will not be sent back to you. 

Send all returns via GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail) to:

Return Processing Department:

DC Trade Tools

25 Walpole Park South Unit 10

Walpole, Ma 02081